Action plan 1 - procedure to generate the MPS reports:
*can be generated at any point of time.
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Please download and run the MPS reports downloaded from the link
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SETUPPerf.EXE
On your system a CAB file will be generated for your convenience in the %systemroot%MPSReportsSetup<Report Type>Cab directory called:
Action plan 2 - to collect Poolmon logs:
*need to run till the issue occurs.
Poolmon: Download the Poolmon3vbs.zip tool online and run the batch file _logpoolmon-as-a-service.cmd in the poolmon folder,
a. The logs will be generated in the same folder where the poolmon is downloaded to. (Eg. Desktop or C drive)
b. The complete log folder (Poolmon output) can be used for the analysis
Action plan 3 - System monitor (Performance Monitor):
*need to run till the issue occurs.
We can monitor the performance on the server where you are facing the problem. Please follow the below mentioned commands to setup a remote performance monitoring to this server.
- Permanently disable all screen savers on the server.
- As the server hangs so we would have to remotely monitor the server (with the issue) from another Windows 2003 server which does not have any issues and enough drive space.
- Go to the PC (without any issues). Start, Run and type 'Perfmon' (without quotation marks) and press OK.
- Expand Performance Logs and Alerts. Highlight Counter Logs and right click in the right pane to bring up a menu. From this menu, select 'New Log Settings'. Give this log a name.
- Press Add counters. Type in the server name that we want to monitor (Example: in the format: Servername) in the 'Select counters from computer:' drop-down.
- Add 'All counters' and 'All instances' each of the following objects:
Memory
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Objects
Physical Disk
Processor
Server
System
- Click on the Log Files tab and set Log file type to Binary Circular File and a Limit of 800,000 KB. Please make sure where the Log is currently save have enough disk space to accommodate.
- Go to the schedule tab, set the schedule for 'Stop Log- Manually' and 'Start Log- Manually.
Here is an article for reference: 248345 How to Create a Log Using System Monitor in Windows 2000 http://support.microsoft.com/?id=248345
Action plan 4 - procedure to generate a complete memory dump when the server hangs:
We can configure the machine for a complete memory dump with a registry setting.
Here are the instructions for configuring the machine so that we can create a complete memory dump
First make sure that the machine is setup to get a complete memory dump:
2) Select the Advanced tab
4) Under the 'Write Debugging Information' section select:
5) Make sure the check mark is placed on:
6) Make sure that there is a paging file (pagefile.sys) on the System Drive and that it is at least RAM + (.5 x RAM).
7) Also make sure there is more space on the hard drive than there is physical RAM
Second, configure the system for a dump memory:
9) Locate the following key in the registry:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesi8042prtParameters
10) On the Edit menu, click Add Value, and then add the following registry value:
Data Type: REG_DWORD
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11) Quit Registry Editor.
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Now, hold down the RIGHT CTRL key, and press the RIGHT SCROLL LOCK key twice.
You can use for all the action plan to fix the server hang issues.